How SmartSell Online Works.
The great thing about SmartSell Online is that it comes into play only after customers have completed their purchase with you. So there’s no risk of compromising the sale or customer satisfaction. At the end of an online transaction, interested customers will be linked to SmartSell Online, allowing our real-time decision engine to go into action and determine the best upsell offer for that particular individual.
Premiums Your Customers Want.
West Direct maintains multiple vendor relationships to provide you with the widest variety of
products and services. The upsell offer features one or more premium incentives – that research
has shown to interest consumers the most, such as:
- Lifestyle membership and continuity programs
- Discounts and savings offers
- Magazines and publications
- Legal and medical benefits programs
- Warranty programs
Enhance the Customer Experience.
At West Direct, the customer experience is our first priority, from start to finish. First, the customer’s intent to purchase is confirmed by requiring input and verification of their email address. Then we monitor all orders and manage all member communications, including fulfillment, billing and post transaction customer service to ensure the highest levels of customer satisfaction.